Game Terms and Conditions

 

 

Chapter 1: General Provisions

 

Article 1 (Purpose)

These Terms and Conditions apply to the use of game services provided by mobile devices through JUNEiNTER (hereinafter referred to as "the Company") and accompanying networks, websites and other services (hereinafter referred to as " The purpose is to define the rights, duties, responsibilities and other necessary matters of the company and the service users.

 

Article 2 (Definition of Terms)

① The terms used in this Agreement are defined as follows.

 1. "Company" means a service provider through mobile devices.

 2. "A member" means a person who enters into a service contract and uses the         services provided by the company pursuant to this Agreement.

 3. "temporary member" means a person who provides only some information and uses only part of the service provided by the company.

 4. "Mobile device" means to a device that can download and install content, such as a mobile phone, a smart phone, a PDA, or a tablet.

 5. "Account information" means the member's number, external information, device information, nickname, profile picture, information provided by the member to the company such as a friend list, game usage information (character information, item, level, etc), Payment information and so on.

 6. "Content" means any paid or free content (game and network services, applications, game money, game items, etc.) that the Company created digitally in connection with the provision of services for use on mobile devices.

 7. "Open Market" means an e-commerce environment established to install and pay for game content on mobile devices.

 

 8. "Application" means the whole program downloaded or installed through mobile device to use the services provided by the company.

 9. "Game service" means a service provided by the Company, which means a game played by a member on a mobile device and the accompanying services.

 

② The terms used in this Agreement shall be defined in accordance with the relevant laws and service-specific policies, except as provided in paragraph 1 of this section, and what is not specified is in accordance with common practice.

 

Article 3 (Provided by company information, etc.)

The company displays the following items in game service for the members to easily recognize: However, the privacy policy and the terms and conditions can be viewed through the screen of connection.

 1. Name of Company and Representative

 2. Address of the place of business

   (including the address where the member's complaint can be handled)

 3. Phone number, e-mail address

 4. Business Registration Number

 5. Telecommunication business notification number

 6. Personal Information Processing Policy

 7. Terms of Service

 

Article 4 (Effect and Change of Terms)

① The Company will post the contents of this Agreement in the game service or on its connection screen so that the member can know. In this case, important contents such as discontinuance of service, withdrawal of subscription, withdrawal of contract, termination of contract, termination of company, disclaimer of company, etc. may be clearly displayed in bold, color, Easy to understand.

② If the Company amends the Terms and Conditions, it shall notify the members of the date of application, amendments, reasons for amendment, etc. at least 7 days prior to the effective date of the amendment. However, if the changed content is disadvantageous to the member or if the change is significant, the member shall be informed in the same way as the main text until 30 days before the application date and notified to the member by the method of Article 27 (1). In this case, the content before revision is clearly compared with the content after revision, and it is displayed so that it is easy for the member to understand.

③ If the Company revises the Terms, the Company will confirm whether the member agrees to apply the revised Terms after notifying the revised Terms. The Company shall also notify the Member in the event of a notice or notice under Paragraph 2 that the Member has consented to the revised Terms without expressing his consent or refusal, and if the Member does not intend to deny the revised Terms by the effective date You may be deemed to have accepted the revised terms. If a member disagrees with the revised terms, the company or member may terminate the service use agreement.

④ The Company shall take steps to enable the Member to inquire and respond to the contents of this Agreement with the Company.

⑤ The Company has been established in accordance with the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms, the Act on the Promotion of the Game Industry, the Act on Promotion of Information Network Usage and Information Protection, You may revise these Terms and Conditions to the extent not inconsistent with the relevant laws and regulations.

 

 

Article 5 (Signing and Application of Use Contract)

① The use contract is concluded when a person who wishes to become a member (hereinafter referred to as "applicant") agrees with the contents of this agreement and then applies for the service and the company approves the application.

② The Company shall, in principle, approve the applicant's application. However, the Company may refuse to accept the application for any of the following subparagraphs.

 1. In case the application is filled in false information or the application requirements are not met

 2. You use the Service in an unusual or circumstantial way in a country where the Company does not provide services.

 3. When applying for the purpose of doing something prohibited by related laws such as 「Game Industry Promotion Act」

 4. When applying for the purpose of hindering social well-being and order or morals.

 5. You want to use the game service for fraudulent purposes.

 6. If you want to use game service for the purpose of pursuing profit

 7. If the consent is deemed inappropriate for any other reason

③ If the company falls under any of the following subparagraphs, the Company may reserve the consent until the cause is resolved.

 1. A company's facilities lack space, difficulty supporting certain mobile devices, or has a technical failure.

 2. In the event of a service failure, service fee or payment method failure

 3. In case approval of the application for use is difficult as the reason is in             accordance with the other subparagraph

 

Article 6 (Conditions other than terms and conditions)

 The matters not specified in these Terms and the interpretation of these Terms and Conditions shall be governed by the Act on Consumer Protection in Electronic Commerce etc., the Act on the Regulation of the Terms, the Act on the Promotion of the Game Industry, Information Protection Act, "" Contents Industry Promotion Act, "and other related laws and ordinances.

 

 

Article 7 (Operational Policy)

① The terms and conditions required for application of the terms and conditions shall be set in the Game Service Operation Policy (hereinafter referred to as the "Operation Policy").

② The company publishes the content of the operating policy in the game service or on the connection screen so that the member can know.

③ If the operating policy is revised, follow the procedure of Article 4 (2). However, if the revision of the operating policy falls under any of the following subparagraphs, it shall be notified in advance by the method of Paragraph 2 above.

 1. Amendment of the matters delegated with specific scope in the agreement.

 2. When revising matters not related to the rights and duties of members

 3. If the contents of the operating policy are not fundamentally different from those     set forth in the agreement and the operating policy is revised within the             scope of the member's prediction

 

Chapter 2 Personal Information Management

 

Article 8 (Protection and Use of Personal Information)

① The company shall strive to protect the members' personal information as provided under the related statutes, and shall comply with the related statutes and the company's Privacy Policy for the protection and use of personal information. However, the company's privacy policy does not apply to linked services other than those provided by the company.

② Depending on the nature of the service, contents that introduce oneself such as nickname, character photo, status information that is not related to the members' personal information may be disclosed.

③ The company does not provide the members' personal information to others without their consent unless the related statutes request the relevant national institution.

④ The company shall not be held liable for damages caused by personal information leakage due to reasons attributable to the members.

 

Chapter 3 Obligations of the Parties to the Use Contract

 

Article 9 (Company's obligation)

① The company faithfully complies with the relevant laws, the exercise of rights under this Agreement, and the performance of duties in accordance with good faith.

② The company shall establish a security system for personal information (including credit information) protection so that the members can use the service safely, and disclose and follow the Privacy Policy. The company shall not disclose or provide the members' personal information to third parties except as provided under these terms and conditions and the Privacy Policy.

③ Company when continuous and stable in order to provide a service failure revitalizes plants while trying to improve the service or data such loss. Damaged unless unavoidable circumstances such as natural disasters, emergencies, disability or defect resolved is impossible with current technology We will do our best to fix or repair it without delay.

 

Article 10 (Members's obligation))

① The members shall not perform the following actions in connection with the use of the services provided by the company:

 1. An act to enter false information when applying for use or changing member information

 2. An act to sell or give or use cyber assets (IDs, characters, items, game money, etc.) through a service or abnormal method not provided by the company;

 3. Impersonating the employee or operator of the company or stealing the name of another person, posting or sending out e-mails, pretending to be someone else, or misrepresenting their relationship with another person

 4. Buying paid contents by stealing other people's credit card payment/wireless bank accounts, and using the ID and password of other members

 5. An act to store or distribute personal information of other members without permission

 6. Gambling, or other act of guilt or inducement, the exchange of obscene or vulgar information, the linking of obscene sites, the acts of shame, disgust or fearful words, sounds, pictures, pictures, or images to others Transfer or disseminate the Service

 7. Unauthorized use of the service for other purposes, such as for profit, sales, advertising, promotion, political activities, election campaigns, etc.

 8. Unauthorized reproduction, distribution, burial or commercial use of information obtained using the company's services, or the use of the service by exploiting known or unknown bugs

 9. Act to take advantage of others by deceiving others, or to harm others in connection with the use of services of the Company;

 10. infringing upon the intellectual property rights or portrait rights of the company or other persons, and damaging or damaging the reputation of others;

 11. Computer, code, file, or program designed to interfere with or destroy the normal operation of information (computer program), computer software, hardware, or telecommunication equipment prohibited from being transmitted or posted under the Act. Or use

 12. Change applications without being granted special rights from your company, add other programs to your application, or An act to reverse engineer a server, change the source code or application data, build a separate server, or use a portion of a website to name a company

 13. other acts that violate the relevant laws or run counter to good customs and other social norms;

② The members shall be responsible for the management of the members' accounts and mobile devices and shall not be allowed to use them by others. The company shall not be held liable for damages caused by poor management of mobile devices or by accepting use by others.

③ The member shall set up and manage the payment password function in order to prevent fraudulent payment in each open market. The company shall not be held liable for damages caused by members' carelessness.

④ The company may set specific details of the following actions and the members shall follow them:

  1. Member's account name, character name, guild name and other name used in         the game

  2. Chat content and method

  3. How to use bulletin boards and services

  4. External mobile platform alliance services policies such as Kakao, Facebook and       Google+

 

 

Chapter 4 Service use and restriction

 

Article 11 (Provisions of Services)

① The company shall immediately access the service to the members who have completed the service contract pursuant to Article 5. However, some services may commence from the date specified depending on the company's needs.

② The company may provide the members with additional services, including those specified in these terms and conditions.

③ The company may place a difference in the use of the members by classifying the members' ratings and segmenting the usage time, frequency of use, and scope of the service provided.

 

Article 12 (Use of Services)

① Game service is provided for a fixed time according to the company's operating policy. The company guides the delivery time of game service in an appropriate way to the game application initialisation page or game service announcement.

② Notwithstanding paragraph 1, the company may temporarily suspend all or part of its services in each of the following cases: In this case, the company will notify the reason and duration of the suspension in advance on the game application initialization page or the game service announcement. However, in case of unavoidable circumstances where advance notice cannot be made, notice may be made posthumously.

 1. 1. System operation is required for routine system inspection, extension and replacement of servers, and network instability.

2. In case normal service provision is not possible due to power loss, service facilities failure, service use explosion, facility maintenance or inspection by the operator

 3. In case of a situation that is beyond the control of the company, such as war, natural disasters, or a national emergency

③ The company provides services using dedicated applications or networks for mobile devices. The members can download and install the application or use the network to use the service for free or charge.

④ For paid content, the fees stated in the service must be paid to use the paid content. If you download applications or use services over the network, you may incur a separate fee as determined by the carrier you subscribe to.

⑤ For downloaded and installed applications or services that are used over the network, they are provided to suit the characteristics of your mobile device or carrier. Changes in mobile device numbers or some content may not be available for overseas roaming, in which case the company is not responsible.

⑥ Background work may occur for downloaded and installed applications or services using the network. Additional charges may be incurred to match the characteristics of the mobile device or carrier, and the company is not responsible for this.

 

Article 13 (Change and Stop of Services)

① In order to provide smooth game service, the company can change the service according to its operational or technical needs, and notify the service before the change is made. However, if it is necessary to make changes, such as fixing bugs or emergency updates, or if they do not constitute a major change, the notification can be made afterwards.

② The company can discontinue the entire service if it cannot maintain the game service due to significant management reasons, such as the cancellation of the operation due to the transfer of business, division, and merger, termination of the contract for the game service, etc. In this case, up to 30 days before the date of discontinuation Notice the date of suspension, reason for suspension, and compensation conditions through the game application initialization screen or its connection screen and notify the member using the method of Article 27 paragraph 1.

③ In the case of paragraph 2, the company will refund any paid items that have not been used or have a remaining period of use in accordance with Article 24 paragraph 3.

 

Article 14 (Collection of information, etc.)

① The company may store and archive the contents of the chatting between its members, and this information is reserved only by the company. The company may access this information only when the company is authorized under the law to arbitrate disputes between the members, handle civil complaints, or maintain the order of games.

② If the company or a third party has access to the chat information pursuant to paragraph 1, the company shall notify the relevant members of the reason and scope of the visit in advance. However, if this information is required in connection with the investigation, treatment, verification of prohibited acts pursuant to Article 10 paragraph 1 or the remedy of damages caused by such acts, this information may be notified after late

③ The company can collect and utilize the members' mobile device information (setup, specifications, operating system, version etc.) except the members' personal information for smooth and stable operation of the service and improvement of the quality of the service.

④ The company may request additional information from the member for the purpose of improving the service and introducing the service to the member. In response to this request, the member shall agree or reject the request, and in case the company makes this request, the member shall be able to refuse the request.

 

Article 15 (Provided by advertising)

① The company may post advertisements in game service related to the operation of the service. In addition, only members who agree to receive advertising information can send by e-mail, LMS/SMS, and push notification. In this case, the member may refuse to receive the member at any time, and the company does not send advertising information when the member refuses to receive the member.

② You can connect to other people's ads or services through banners or links in the service provided by your company.

③ In the event of a connection to an advertisement or service provided by another person pursuant to paragraph 2, the company shall not guarantee the reliability or reliability of the service provided by the company, nor shall the company be held liable for any loss of members. However, this shall not be the case if the company intentionally or badly fails to take measures to prevent damages.

 

Article 16 (Ownership of Copyright, etc.)

① The copyright and other intellectual property rights of the content in the game service produced by the company belong to the company.

② Members shall not use the information obtained by using the game service provided by the Company without the prior consent of the Company or the provider to the information that the intellectual property right belongs to the company or provider in the way of copying or transmission (editing, publishing, performing, distributing, broadcasting, and secondary works. etc), and shall not be used for commercial purposes or for any other person.

③ The member shall allow communication, images, sounds and all data and information (hereinafter referred to as "user content") including the communication text that is uploaded or transmitted by the member or other user in connection with game service or game application.

1. Using the user's content, changing the editing format, and other modifications (publicity, replication, performance, transmission, distribution, broadcasting, secondary works, etc.)

2. Does not sell, rent or transfer user content for transaction purposes without prior consent from users who produce user content

④ The company does not use the contents of users (e.g., postings in general publications, etc.) that are not shown in the game and are not integrated with the game service, and the members can delete the contents at any time.

⑤ In the event that the Company considers that the posting in the service posted or registered by the member is a prohibited act under Paragraph 1 of Article 10, the Company may delete or move it or refuse to register it without prior notice.

⑥ A member who is legally infringed by information posted on bulletin boards operated by the company may request the company to delete the information or publish a rebuttal. In such a case, the company will take the necessary action and notify the applicant.

⑦ This section is valid while the company operates the game service, and will continue to apply even after membership withdrawal.

 

Article 17 (Purchase, Use Period and Use of Paid Content)

① The paid contents purchased by members within the game service are only available on mobile devices that download or install the application.

② The period of use of paid contents purchased by the member shall be according to the period specified at the time of purchase. However, in the event of a service interruption pursuant to Article 13 paragraph 2., the period of use of paid contents without a fixed period shall be up to the date of service interruption notified when the service is discontinued.

 

Article 18 (Limit the use of services to members)

① The member shall not violate the members' obligations pursuant to Article 10 and the company shall not use the member's service restriction pursuant to the following subparagraphs, delete the relevant information (text, pictures, video, etc.) and take other actions. Specific reasons and procedures for the restriction on use shall be established in the operation policy of individual games pursuant to Article 19 paragraph 1.

 1. Restriction of some rights: Restricting calendar rights such as chatting for a           certain period of time.

 2. Character Usage Restriction: Restrict the use of member characters for a certain      period of time or forever.

 3. Account Usage Restriction: Restrict the use of member accounts for a certain         period or permanent period.

 4. Restriction on members' use: Restrict members' use of game service for a certain      period of time or for good.

② If the limit on the use of paragraph 1 is valid, the company shall not compensate the members for damages caused by the restriction.

③ The company may suspend the use of services in its account until an investigation is completed of the following reasons

 1. If a legitimate report has been received that the account has been hacked or         stolen

 2. In case you suspect an illegal program user or a workplace offender

 3. If a temporary measure of service use is required for other reasons pursuant to      each subparagraph

④ After completing the investigation under paragraph 3, paid game service is compensated by paying service or cache equivalent to the amount of time suspended. However, this is not the case when a member falls under the reasons of paragraph 3.

 

Article 19 (Reason and procedure for restrictions on use)

① The company sets the specific reasons and procedures for restricting the use pursuant to Article 18 paragraph 1 by considering the details, precision, frequency, and results of prohibited actions pursuant to Article 10.

② In the event the company makes a restriction on the use specified in Article 18 paragraph 1, the member shall be informed of the following matters in advance: However, if urgent action is required, it may be notified postmortem.

 1. Reason for Use Restriction

 2. Type and duration of use restriction

 3. How to appeal the use restriction

 

Article 20 (Procedure for objection to restriction of use)

① If a member disagrees with the Company's Restriction on Use of the Company, the Complaint must be submitted to the Company by written, e-mail, or similar method within 14 days from the date of notification of the action.

② The Company shall respond within 15 days from the date of receipt of the complaint under Paragraph 1 by written, e-mail, However, if the Company fails to respond within this period, the Company will notify the reason and the processing schedule.

③ The company will take action if the reason for its rejection is reasonable.

 

Chapter 5 Cancellation of the contract, refund of the overpayment and termination of the service contract

 

Article 21 (Payment)

① The purchase and payment of the purchase price for the content is subject to the policies and methods prescribed by the mobile communication company or the open market operator in principle. In addition, each payment instrument limit may be granted or adjusted in accordance with the policies set by the company or open market operator, or the policy of the government.

② If the purchase price of the contents is paid in foreign currency, the actual amount of the bill may differ from the price displayed in the service store due to exchange rate and commission fees.

 

Article 22 (Withdrawal of payment, etc.)

① A member who has entered into a contract with the Company for the purchase of paid contents may withdraw the payment within 7 days from the date of purchase contract date and the date when the content is available, without any additional fee or penalty fee.

② The member may not withdraw the payment pursuant to Paragraph 1 against the intention of the Company in the following cases. However, in the case of a purchase contract consisting of content that can be divided, it does not apply to the rest of the divided content that does not fall under any of the following items.

 1. Payable content used or applied immediately

 2. If additional benefits are available, the content with the additional benefits

 3. If you can see the use of the unsealing act or if there is an unsealing activity of the content whose utility is determined at the time of opening

③ In the case of contents that can not be withdrawn in accordance with the provisions of subparagraph 2 of the Paragraph 2, the Company shall clearly display the facts in a place where the member can easily identify them, and provide trial use products of the contents (provision of temporary use, Etc.), or if it is difficult to provide such information, we will provide information on the content so that the member's right to withdraw payment can not be interrupted. If the Company does not take such action, the Member may withdraw the payment in spite of the reasons for the withdrawal of the payment set forth in each subparagraph of Paragraph 2.

④ In the event that the content of the paid content purchased in spite of Paragraphs 1 and 2 is different from the contents of the display or advertisement or is different from the contents of the contract of purchase, within 3 months from the date when the content becomes available, You can withdraw your payment within 30 days from the date you know it or know it.

⑤ When a member withdraws payment, the company checks the purchase details through the platform operator or open market operator. In addition, the company may contact the member through the information provided by the member and request additional evidence to confirm the reason for the member's withdrawal.

⑥ In the event of a cancellation pursuant to the provisions of paragraphs 1 to 4, the company shall promptly collect the member's paid contents and refund the member within three working days. In such a case, the company shall pay the delay period calculated by multiplying the rate stipulated in Article 213 of the Enforcement Decree of the Act by "Act on Consumer Protection in Electronic Commerce, etc."

⑦ If a minor concludes a content purchase agreement on a mobile device, the Company will notify the minor or legal representative that the contract may be revoked if the legal representative does not consent, If the minor concludes the purchase contract without the consent of the legal representative, the minor or legal representative may cancel the contract to the company. However, in case a minor purchased the contents with property that the legal representative allowed to dispose of in the scope, You cannot cancel a child if he believes he is a saint by deception or if he believes he has the consent of a legal representative.

⑧ Whether a party to a content purchase contract is a minor is judged based on the mobile device on which the payment has been made, the payment Executor information, and the name of the payment method. In addition, the company may request to submit a document that can prove to be a minor or a legal representative to ensure that the cancellation is justified.

 

Article 23 (Reimbursement of the Overpayment)

① The company will reimburse the member for overpayment if overpaymentis incurred. However, if overpayment is caused by the member's negligence without intention or negligence of the Company, the actual cost of the refund will be borne by the member to a reasonable extent.

② Payment through the application is based on the payment method provided by the open market operator, and if overpayment occurs during the settlement process, the company or the open market operator shall request a refund.

③ Communication charges (call charges, data call charges, etc.) resulting from downloading applications or using network services may be excluded from the reimbursement.

④ Reimbursements are made in accordance with the refund policy of each open market operator or company, depending on the type of mobile device operating system that is using the service.

⑤ The company can contact the member through the information provided by the member to handle the refund of the overpayment and request the member to provide the necessary information. The company will reimburse the member within three working days of receiving the information necessary for the refund from the member.

 

Article 24 (Cancel contract, etc.)

① If you do not want to use the service at any time, you can terminate your contract by withdrawing from membership. Due to the withdrawal of the membership, all the game usage information that the member has in the game service will be deleted and can not be recovered.

② The company may suspend service use or cancel service contract by setting a period of time before the maximum and minimum period in the event that the member cannot maintain this contract, such as acts prohibited by the terms and conditions of operation and service policies.

③ Reimbursements and damages pursuant to paragraphs 1 and 2 are handled in accordance with the "Content User Protection Guide".

④ In order to protect the personal information of members who have not used the company's services for a year (hereinafter referred to as "dormant account") for a consecutive year from the date of service, the Company shall terminate the use contract and take measures You can take it. In this case, the member will be informed of the fact that the contract termination, personal information destruction, etc. are taken up to 30 days before the date of action and the personal information to be destroyed.

 

Chapter 6 Indemnity and Exemption

 

Article 25 (Indemnity)

① The company or its members shall be responsible for compensating damages to the other party for damages in violation of this Agreement. However, this shall not be the case if there is no intentional or negligence.

② If the company enters into partnership with the individual service provider and provides individual services to the member, the individual service provider shall be responsible for damages if the member agrees to the individual service terms and conditions and damages the individual service provider due to intentional or negligence.

 

Article 26 (Exemption of Company)

① The Company shall not be liable for the provision of services in cases where it can not provide services due to natural disasters or force majeure.

② The Company shall not be held responsible for damage caused by repair, replacement, periodic inspection, construction or other similar reasons. However, this is not the case if it is caused by intention or negligence of the Company.

③ The Company shall not be liable for any obstacle to the use of the service due to intention or negligence of the member. However, this shall not apply to cases where there is inevitable or legitimate reason to the member.

④ The company shall not be held liable for the reliability and accuracy of information or data posted by the member in relation to the service unless it has made a deliberate or serious mistake.

⑤ The company shall not be liable for any damages caused by the member's involvement in transactions or disputes arising from the service of other members or other persons.

⑥ The company shall not be held liable for damages caused to the members in connection with the use of the service provided for free. However, this is not the case if the company intends or fails to do so.

⑦ The company shall not be held liable for the loss or failure of the members to obtain the expected benefits of using the service.

⑧ The Company shall not be liable for loss of the member's game experience, rank, items, game money, etc. However, this is not the case if it is caused by intention or negligence of the Company.

⑨ The Company is not responsible for third party payments that occur because members do not manage mobile device passwords, passwords provided by open market operators, etc. However, this is not the case if it is caused by intention or negligence of the Company.

⑩ The company shall not be held liable for any or all functions of the contents if the members are unable to access due to changes in mobile device number, changes in operating system (OS) version, overseas roaming, or carrier changes. However, this is not the case if it is caused by intention or negligence of the Company.

⑪ If a member deletes the contents or account information provided by the company, the company shall not be held liable. However, this is not the case if it is caused by intention or negligence of the Company.

⑫ The company shall not be liable for damages caused by the use of the service by temporary members. However, this is not the case if it is caused by intention or negligence of the Company.

 

Article 27 (Notices to Members)

① If the company notifies the member, it can be done by e-mail address of the member, electronic memo, game service note, text message (LMS / SMS).

② The Company may substitute for the notice in Paragraph 1 by posting in the game service for more than 7 days or by displaying a pop-up screen when notifying the entire member.

 

Article 28 (Judicial power and Governing Law)

These terms and conditions are regulated and interpreted in accordance with Korean law. In case a lawsuit is filed due to disputes between the company and its members, the court shall be made according to the procedures laid down in the Act.

 

Article 29 (Grievance and Dispute Resolution)

① The company guides the user through the game service or its connection screen to present their opinions or complaints in consideration of the convenience of the members. The company operates a dedicated staff to handle the opinions or complaints of such members.

② The company shall promptly process comments or complaints raised by the members within a reasonable period if they are recognized objectively justified. However, in the event that the processing takes a long time, the members shall be notified of the long-term reasons and processing schedule in the game service or notified pursuant to Article 27 paragraph 1.

③ If a third party dispute settlement agency is adjusted in the event of a dispute between the company and the member, the company can faithfully prove its actions to the members, including restrictions on use, and comply with the adjustment by the regulatory agency.